Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a casino we cover? This page explains how to reach the Casino Sites team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Include as much detail as you can — the casino name, the page you were reading, and what you'd like us to look at — and we'll aim to get back to you within a reasonable timeframe. We read every message, though during busy periods it may take a little longer than usual to reply.
What we can help with
- Questions about how we assess and rank online slots casinos, including the offers listed on this site
- Corrections — bonus terms, licensing details, or other facts that may have changed since we last checked
- Feedback on your own experience with a casino featured on stevelopezonline.com, positive or negative
- General enquiries about how the site works or how our content is put together
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your player account on any of the sites we review. Those issues need to go through the casino's own customer support team — usually reachable via live chat or email from within your account. If you're stuck, check our About Us page for more on who we are and what we do.
Concerned about your gambling?
If you or someone you know is finding it hard to control their gambling, that's not something we can advise on directly, but it's important and there is support available. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to national support services in the US. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, it's worth reaching out to one of those services sooner rather than later.
Before you contact us about a specific offer
Bonus terms — wagering requirements, game restrictions, expiry dates and maximum withdrawal caps — vary by casino and can change without much notice. If your question relates to a specific welcome offer, such as those listed on our homepage from operators like Raging Bull, Uptown Aces or Ignition, please check the terms directly on the casino's site first, since we can't override or confirm live promotional terms on their behalf. For general questions about how casino bonuses work, our team is happy to point you toward the relevant information.
Site policies and legal questions
Questions about how we use your data, our editorial standards, or the legal terms of using this site are best answered by our Terms and Conditions page. If you've read that and still have a question, include "Terms" in the subject line of your email so we can route it correctly.
A note on response times
We're a small editorial team, not a casino support desk, so please don't expect the same instant turnaround you'd get from live chat with a licensed operator. Most enquiries get a reply within a few business days. If your matter is urgent — for example, a live account or payment issue — contact the casino directly rather than waiting on us.